Refund policy

Since this is an edible product, we have a no return policy. Even so, your order and experience are important to us and in case there is a damage or error at our side then we make 100% refunds basis approval on providing relevant proofs with photos.

Let us know how we can help you by contacting our customer care on care@chatakatales.store or by calling +91 95353 18586. Lines are open between 9AM to 6PM or sending a letter to:

---

Registered office:

M/s 9 Hills Food Processing
3rd Floor, Seven Square, Opposite B Baruah College,
Dr. B Baruah Road, Ulubari,
Guwahati, Assam-781007

---

All refunds are given back to original source of payment method and will get credited within 15-21 working days.

---

Exchange Policy

In case there is an issue with the product then we will offer 100% refund or exchange as per customer request. All requests subject to approval.